Shipping policy

Beyond Bricks offers shipping on eligible online orders within the areas shown as available during checkout.

Order Processing

Orders are typically processed and shipped within 48 hours of purchase.

Processing time is separate from carrier transit time. Orders placed on weekends, holidays, or days when Beyond Bricks is closed may be processed on the next available business day.

In rare circumstances, an unexpected delay may prevent an order from shipping within 48 hours. If a significant delay occurs, Beyond Bricks will contact the customer when appropriate and provide available options.

Shipping Rates

Standard shipping is $10 for orders under $50.

Eligible orders of $50 or more receive free standard shipping.

Any applicable shipping charges are displayed during checkout before payment is completed.

Additional shipping promotions may be offered from time to time and apply only under the terms stated with the applicable offer.

Delivery Estimates

Estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Processing time is separate from carrier transit time. After an order has been transferred to the shipping carrier, delivery may be affected by:

  • Weather
  • Carrier delays
  • Holidays
  • Incorrect or incomplete addresses
  • High shipping volume
  • Events outside Beyond Bricks’ reasonable control

Tracking

Tracking information will be provided for eligible shipments when available.

Customers are responsible for monitoring tracking information and providing an accurate shipping address when placing an order.

Incorrect Shipping Addresses

Please verify your shipping address before completing checkout.

Beyond Bricks is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Lost Packages

If tracking information shows unusual delays or a package appears to be lost, please contact Beyond Bricks.

We may ask the customer to confirm the delivery address and cooperate with a carrier investigation or claim.

Beyond Bricks will work with the customer and shipping carrier to determine an appropriate resolution.

Damaged Shipments

Customers should inspect shipped merchandise shortly after delivery.

If an order arrives damaged, please retain the product and all packaging and contact Beyond Bricks with:

  • Your name
  • Order number
  • Photographs of the damaged item
  • Photographs of the shipping box and packaging

Depending on the circumstances, we may provide replacement parts, a replacement product, store credit, or a refund.

Please review our Return & Refund Policy for additional information.

Missing Items or Pieces

If a building set is delivered with a missing, damaged, or deformed individual piece, please contact us before returning the complete set.

Beyond Bricks will make a reasonable effort to obtain or provide the required replacement piece whenever possible.

Store Pickup

Products marked as available for local pickup may be collected from the Beyond Bricks physical store during available store hours or another arranged pickup time.

Customers will be notified when their order is ready for pickup.

Please wait until you receive confirmation that your order is ready before coming to the store for pickup

Shipping Restrictions

Some products may not be eligible for shipping because of size, weight, supplier restrictions, or other practical limitations.

Any applicable restriction will be shown when possible on the product page or during checkout.

Contact Us

For questions concerning shipping, tracking, damaged shipments, missing pieces, or pickup orders, please contact Beyond Bricks using the contact information provided on our website.

Last updated: August 16, 2026