Refund policy
We want you to enjoy every purchase from Beyond Bricks. If something is wrong with your order, please contact us and we will do our best to resolve the issue.
Returns
Eligible items may be returned within 14 days of purchase or delivery.
To qualify for a return, the item must be:
- Unused and in its original condition
- Unopened, with all factory-sealed building-set bags intact
- In its original packaging
- Accompanied by a receipt or other proof of purchase
Building sets cannot be returned after any interior bags have been opened or assembly has begun.
Returned items are subject to inspection before a refund is approved. Approved refunds will be issued to the original payment method.
Original shipping charges are nonrefundable unless the return resulted from an error by Beyond Bricks.
Missing, Damaged or Deformed Pieces
If your building set contains a missing, damaged or deformed piece, please contact us before attempting to return the entire set.
Beyond Bricks will work with you to identify and replace the affected piece whenever reasonably possible. Please provide:
- Your name and order number or receipt
- The set name or item number
- The piece number, color and quantity needed, if known
- Clear photographs of any damaged or deformed pieces
Replacement availability and delivery time may depend on the manufacturer or supplier. We will make every reasonable effort to resolve the issue.
A missing, damaged or deformed individual piece does not automatically make an otherwise assembled or opened building set eligible for return. Our first remedy will generally be to replace the affected piece whenever possible.
Damaged or Incorrect Orders
Please inspect shipped orders shortly after delivery.
If an item arrives damaged or you receive the wrong product, contact us as soon as possible with your order number and clear photographs of the product, shipping box and packaging.
If Beyond Bricks confirms that an item was damaged during shipping or sent incorrectly, we will work with you to provide an appropriate resolution, which may include:
- Replacement parts
- A replacement item
- Store credit
- A refund
Beyond Bricks may require the damaged or incorrect item to be returned before issuing a replacement or refund.
Minifigures Purchased In Store
Customers should inspect in-store minifigures before completing their purchase.
If an issue is noticed before purchase, please bring it to a Beyond Bricks team member so that a replacement can be provided when available.
Because customers have the opportunity to inspect minifigures before purchase, in-store minifigure sales are generally final once the item has been inspected and purchased.
If a concealed defect or missing component could not reasonably have been identified during the in-store inspection, contact us with your receipt and photographs of the issue. We will do our best to provide a suitable replacement when available.
Change-of-Mind Returns
Customers are responsible for return shipping costs when returning an eligible item because of:
- A change of mind
- An accidental purchase
- Personal preference
- Ordering the wrong item when the item received matches the product ordered
Returns must be packaged securely. Beyond Bricks is not responsible for returned merchandise that is lost or damaged during return shipping.
Nonreturnable Items
The following items cannot be returned:
- Building sets after any interior factory-sealed bag has been opened
- Building sets after assembly has begun
- Items that have been used, altered, modified or damaged after purchase
- Items missing pieces, packaging, accessories, instructions or other originally included components, except when the missing component was a confirmed product defect
- In-store minifigures that were inspected before purchase, except for qualifying concealed defects
- Clearance or final-sale merchandise specifically marked Final Sale
- Gift cards
- Items returned without acceptable proof of purchase
- Items returned outside the applicable return period
Refunds
Once a returned item has been received and inspected, we will determine whether deductions or fees will apply or if order qualifies for a refund.
If approved, the refund will be issued to the original payment method. Processing times after a refund is issued may vary depending on the customer’s bank or payment provider.
Shipping charges are nonrefundable unless Beyond Bricks determines that the return resulted from an incorrect shipment, shipping damage or another error for which Beyond Bricks is responsible.
Exchanges and Replacements
When appropriate and inventory is available, Beyond Bricks may offer an exchange or replacement instead of a refund.
Replacement parts may be used to resolve missing, damaged or deformed pieces without requiring the return of an entire building set.
Online Orders and In-Store Purchases
Unless otherwise stated on the product listing or at the time of purchase, this policy applies to eligible purchases made through the Beyond Bricks website and at our physical store.
Proof of purchase may be required for all returns, refunds, exchanges and replacement requests.
Contact Us
Questions about a return, damaged order, missing piece or other purchase issue should be directed to Beyond Bricks through the contact information provided on our website or Facebook.
Please include your Name, order number or receipt information whenever possible so we can resolve the issue efficiently.
Last updated: August 1, 2026